Operations
Business continuity
How Tara Gold AG meets its obligations to clients during a disruption, and how to reach us if our usual channels are affected.
01Your metal does not depend on us
Client metal is held in your own name in specialist Swiss gold vaults operated by an LBMA Full Member. It is not an asset of Tara Gold AG and is not kept on our premises.
A disruption to our offices, our systems or our people does not affect your ownership of your bars or their physical safekeeping.
02Our people
Our management works from more than one location, in Switzerland and in Ireland. A disruption in one place does not prevent the company from acting.
03Our systems
Our email, website and records are hosted by Infomaniak in its own data centres in Switzerland, with regular backups performed by the provider.
This website is static, with no application layer and no database. It has no moving parts to fail and nothing to compromise.
04If our usual channels are affected
If you cannot reach us in the usual way:
- write to info@taragold.ch, which we continue to monitor during any disruption;
- call +41 41 589 80 02;
- look for any notice we publish on this website.
During a disruption, please use info@taragold.ch rather than individual addresses for anything urgent.
05Verifying instructions
We never send account details or payment instructions by email. If you receive such a request that appears to come from us, do not act on it. Verify it by telephone on a previously agreed number.
Disruptions are a common moment for attempted fraud. This rule applies at all times, and without exception.
06Review
We review these arrangements as the business develops.